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My order
How can I pay for my order?
Where is my order?
I have received an email saying my order was cancelled. Why ?
How can I change my delivery address?
Can I change items on my order?
How can I track my order?
I need to get my order before the estimated delivery date. How can I do this?
I need to cancel my order. Is it possible?
I never received any confirmation of my order. How can I check my order was placed correctly?
What happens if I'm not home when the shipping company calls?
How can I download my invoice?
I have received a defective product or parts are missing
I received different products to what I ordered
My order didn't arrive gift wrapped.
Do you need to check the delivery date of your order?
Has your order been delayed?
Find not received package listed as delivered
Why has my package been returned to the sender?
Products & Size guides
Can I receive a product before the delivery date provided?
What material is the costume made of?
The product I'm interested in is out of stock. When will it be available again?
What does a product include?
I don't know what size to choose. How do I know which size to choose?
I need a costume for my dog/pet. How do I know which size to choose?
I'm looking for an item that's not available on your website. Can you please advise?
What are the accessories made of?
Is it possible to rent a costume ?
The costume I want is only available in standard size. What size is this?
How can I buy helium balloons?
How are the Latex prosthesis' used? Do I need to buy some glue?
How are the inflatable costumes used?
What sizes are the bootcovers?
How can I choose a colour/model from assorted prducts?
I'd like to see more pictures of a product, is this possible?
Shipments & Deliveries
Do you have a Physical store/ collection point?
Can I receive a product before the delivery date provided?
What are the delivery costs?
What are the delivery times?
Is it possible to get an order delivered today?
Where is my order?
How can I change my delivery address?
How can I track my order?
I need to get my order before the estimated delivery date. How can I do this?
What happens if I'm not home when the shipping company calls?
Find not received package listed as delivered
Returns
I have received an email saying my order was cancelled. Why ?
How can I change size?
I have received a defective product or parts are missing
I have received an incomplete or incorrect order
I still haven't received a refund. How long does it take to receive a refund?
How do I return a product?
I can't process my return. Can you please advise?
How much does it cost to return a product/change size?
I received different products to what I ordered
There are some items missing from my order. I didn't receive all the products I ordered
My return was refused. Why is that?
What packaging do I use for sending th parcel back?
What are the requirements for making a return?
Why has my package been returned to the sender?
More doubts
Do you have a Physical store/ collection point?
I have a discount voucher, how can I use it?
Are there discounts for big groups?
I can't access my user account. How can I change my password?
I need my order gift wrapped. Is this possible?
Is it possible to rent a costume ?
I can't complete my order due to page error.
I have an instagram/youtube account and I want to collaborate with you
We are a company. Do you have wholesale prices?
Is your payment platform secure
How can I delete my user account?
How do I place an order?
Do you have a phone number I can contact you on?
Daha fazla yardıma ihtiyacınız var mı?
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